Shipping Policy
Thank you for shopping with shopaluvion.com. We’re committed to getting your order to you as quickly and smoothly as possible. Please review our shipping terms below.
Order Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped or delivered on weekends or holidays.
During high–volume periods (sales, holidays, etc.), processing times may be slightly longer.
You’ll receive a confirmation email as soon as your order is placed, and another email once your order has shipped.
Shipping Times
Our standard delivery time after dispatch is typically 7–15 business days.
These time frames are estimates and may vary depending on your location, carrier delays, customs inspections, or other factors outside of our control.
Total delivery time = Processing time (1–3 business days) + Transit time (7–15 business days).
Shipping Costs
We regularly run promotions that include free or discounted shipping.
Any current offers (such as free shipping thresholds or limited-time deals) will be clearly displayed on our website and/or at checkout.
Final shipping costs, if any, will be shown before you complete your purchase.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with a tracking number.
Tracking information may take 24–72 hours to update after you receive your tracking number.
If you haven’t received tracking details after 5 business days from placing your order, please contact us at support@shopaluvion.com with your order number.
Shipping Destinations
We ship to most countries worldwide.
If shipping is not available to your location, you will not be able to complete checkout.
Customs, Duties & Taxes
For international orders, your shipment may be subject to import duties, taxes, and/or customs fees once it reaches your country.
These charges are not included in our prices or shipping fees.
Any such fees are the responsibility of the customer.
Please contact your local customs office for more information on potential charges.
Address Accuracy
Please ensure your shipping address is complete and correct at checkout.
We are not responsible for orders that are delayed, lost, or returned due to an incorrect or incomplete address entered by the customer.
If you realize there is an error in your address, contact us immediately at support@shopaluvion.com.
If your order has not yet been processed, we will do our best to update it.
Lost, Delayed, or Damaged Packages
If your package appears to be lost or significantly delayed:
First, check your tracking information and contact the carrier.
If you still need help, email us at support@shopaluvion.com with your order number.
For damaged items, please contact us within 7 days of delivery with:
Your order number
Photos of the damaged item(s) and packaging
We will review the case and work with you on a suitable solution (replacement, store credit, or refund in accordance with our Refund Policy).
Order Changes & Cancellations
We start processing orders quickly, so:
Order changes or cancellations can only be accommodated if the order has not yet entered processing or shipped.
Please contact us as soon as possible at support@shopaluvion.com with your order number and requested changes.
Once an order has been processed or shipped, it can no longer be modified or canceled.
Questions?
If you have any questions about shipping, feel free to contact our support team:
Email: support@shopaluvion.com
Phone: (866) 901-3199
We’re here to help and make sure you feel confident about your order and delivery.